M-F 8 am to 4 pm Mountain Time 928-478-1521
Hiring Now!
Hiring Now!
Health and Guest Support Specialist
Health and Guest Support Specialist
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Is this you?
You are a thoughtful, detail-oriented communicator who understands how health, physical ability, and expectations intersect with adventure travel. You value clarity and sound judgment, and you know how to explain requirements and limitations in a way that supports informed decisions while preserving the guest experience.
You are also a customer service PRO! You’re organized and great at juggling a variety of tasks, including reviewing documents and health details, connecting with guests, and outlining clear expectations. You also enjoy conversing about photo-gear, far-off exotic locations and you’re not afraid to handle a variety of sensitive topics.
You are committed to excellence and are ready to learn new things. You are experienced, confident and ready to dive in headfirst and get results.
You don’t just hang out & wait for the phone to ring. You’re confident in your ability to communicate with your team & customers and stay on top of lots of moving pieces.
If the above description doesn’t match you EXACTLY this is not the position for you!
However, if that is YOU and if you’re driven to work at a high-level, exciting company that sends people across the world on photography adventures…. read on!
The Job:
This combined position is responsible for managing our customer health information, as well as enhancing our guest experience. You are the face of Backcountry Journeys to many.
As a Health & Guest Support Specialist, you will support trip readiness by reviewing guest health questionnaires and disclosures, communicating physical requirements and expectations, and helping ensure alignment between guest capabilities and trip demands. The role also reviews new and existing trips to ensure physical descriptions and fitness level designations accurately reflect on-the-ground demands.
In the Guest Support portions of this role, you’ll assist in everything from new bookings to trip transfers and handling customer issues. You are responsible for ensuring our guests have a world-class interaction with our remote office – both before, during & after their photography trips.
These roles are critical in helping guests understand what they can expect on a trip and supporting informed decisions about participation. It’s challenging, rewarding, and impactful work.
As a remote team, we need someone who’s adaptable and able to work independently.
Can you educate our guests on photo trip experiences? Can you excite, delight, & recommend the best trip for everyone? Can you handle challenging guest situations?
The schedule is 8am to 4pm Mountain Time. We are flexible with time-off however there will be evening & weekend field-line shifts occasionally where you are on-call. There will be last-minute fires to put out & problems to solve.
But at the end of the day – it’s a super fun & rewarding position & you get to work from!
Us:
We’re Backcountry Journeys. We’re a group of outdoor photography nerds that love exploration & adventure. You’ll get to work with a fun, hard-working crew of like-minded, outdoor photographers, travel to exciting destinations around the globe & also spend a good deal of time at home doing what you love. Did we mention this is a remote position? Job done, mission accomplished? Go ski, climb or mountain bike after a hard days work. We are all about work-life-balance at BCJ. We work hard, we play hard!
Our purpose at BCJ is to create & inspire a profound, positive impact on the quality of life for people & wildlife by facilitating unequaled nature photography travel experiences.
If you + the job + us resonates with you give us a call. We’re always looking for GREAT people to join our team.
Core Responsibilities
Skills
Benefits
This is a remote work / home-based position. Please note that all candidates must have the following:
Please note that we are only hiring individuals who reside in the following states:
Application Instructions:
If you’d like to be considered for this role please submit the application below along with the following.
*Please note that applications without the following will not be reviewed.
You are a thoughtful, detail-oriented communicator who understands how health, physical ability, and expectations intersect with adventure travel. You value clarity and sound judgment, and you know how to explain requirements and limitations in a way that supports informed decisions while preserving the guest experience.
You are also a customer service PRO! You’re organized and great at juggling a variety of tasks, including reviewing documents and health details, connecting with guests, and outlining clear expectations. You also enjoy conversing about photo-gear, far-off exotic locations and you’re not afraid to handle a variety of sensitive topics.
You are committed to excellence and are ready to learn new things. You are experienced, confident and ready to dive in headfirst and get results.
You don’t just hang out & wait for the phone to ring. You’re confident in your ability to communicate with your team & customers and stay on top of lots of moving pieces.
If the above description doesn’t match you EXACTLY this is not the position for you!
However, if that is YOU and if you’re driven to work at a high-level, exciting company that sends people across the world on photography adventures…. read on!
The Job:
This combined position is responsible for managing our customer health information, as well as enhancing our guest experience. You are the face of Backcountry Journeys to many.
As a Health & Guest Support Specialist, you will support trip readiness by reviewing guest health questionnaires and disclosures, communicating physical requirements and expectations, and helping ensure alignment between guest capabilities and trip demands. The role also reviews new and existing trips to ensure physical descriptions and fitness level designations accurately reflect on-the-ground demands.
In the Guest Support portions of this role, you’ll assist in everything from new bookings to trip transfers and handling customer issues. You are responsible for ensuring our guests have a world-class interaction with our remote office – both before, during & after their photography trips.
These roles are critical in helping guests understand what they can expect on a trip and supporting informed decisions about participation. It’s challenging, rewarding, and impactful work.
As a remote team, we need someone who’s adaptable and able to work independently.
Can you educate our guests on photo trip experiences? Can you excite, delight, & recommend the best trip for everyone? Can you handle challenging guest situations?
The schedule is 8am to 4pm Mountain Time. We are flexible with time-off however there will be evening & weekend field-line shifts occasionally where you are on-call. There will be last-minute fires to put out & problems to solve.
But at the end of the day – it’s a super fun & rewarding position & you get to work from!
Us:
We’re Backcountry Journeys. We’re a group of outdoor photography nerds that love exploration & adventure. You’ll get to work with a fun, hard-working crew of like-minded, outdoor photographers, travel to exciting destinations around the globe & also spend a good deal of time at home doing what you love. Did we mention this is a remote position? Job done, mission accomplished? Go ski, climb or mountain bike after a hard days work. We are all about work-life-balance at BCJ. We work hard, we play hard!
Our purpose at BCJ is to create & inspire a profound, positive impact on the quality of life for people & wildlife by facilitating unequaled nature photography travel experiences.
If you + the job + us resonates with you give us a call. We’re always looking for GREAT people to join our team.
Core Responsibilities
- Review guest health questionnaires and related disclosures with attention to fitness, mobility, and factors relevant to trip participation
- Identify potential health or readiness concerns and request clarification when needed
- Apply policies and participation criteria consistently while exercising sound judgment
- Maintain organized documentation related to health and risk considerations
- Contribute to refining screening, readiness, and physicality evaluation processes
- Provide unequaled customer service
- Connect with guests over phone & email
- Collaborate with the operations and leadership teams to support guest preparedness and trip alignment
- Book & modify guest reservations
- Develop & improve our field operations program
- Communicate physical requirements and expectations clearly so guests can make informed decisions
Skills
- 2+ years experience in the outdoor adventure travel industry
- Working knowledge of medical conditions, mobility limitations, medication considerations, and how these may intersect with physical activity, environmental exposure, and remote travel
- Outstanding communication skills (both written and verbal) you have a knack for offering constructive feedback, effective delegation, and ensuring everyone on your team is on the same page
- Comfortable working independently and handling confidential health information
- Familiarity with risk assessment, trip readiness evaluation, or guest screening processes is a plus
- Self-starting attitude, ability to manage your own time and start projects and take initiative
- Proven problem solver - ability to think ahead and juggle lots of projects without dropping the ball
- The ability to juggle multiple projects simultaneously — you get things done, meet deadlines and keep promises
- Insane attention to detail and high standards of organizational quality
- Positive, flexible, solution oriented, and excited to work with a diverse team
- Strong knowledge of photography & understanding of lenses, camera bodies & equipment
- Mature, coachable, and happy doing high-level projects as well as mundane design tasks (there will be a mix of both!)
- Ability to interpret incomplete or nuanced information and make balanced, well-reasoned recommendations
Benefits
- Competitive compensation with bonus potential
- Two Weeks Paid Time Off plus flexible schedule allowing for additional time off
- Opportunities to join in on trips to see what we’re all about!
- Laptop or computer that is compatible with Microsoft and Adobe products
- Printer
- Reliable, high-speed Wi-Fi connection
- Quiet, dedicated workplace (sorry coffee shops, kitchens & living rooms won’t cut it)
Please note that we are only hiring individuals who reside in the following states:
- Alaska
- Arizona
- Colorado
- Florida
- Idaho
- Iowa
- Maine
- Michigan
- Minnesota
- Maryland
- Mississippi
- Missouri
- Montana
- Nevada
- New Mexico
- North Carolina
- Tennessee
- Texas
- Utah
- Wisconsin
Application Instructions:
If you’d like to be considered for this role please submit the application below along with the following.
*Please note that applications without the following will not be reviewed.
- Cover letter and PDF of your resume
- A 3-minute video introduction telling us about yourself & why we want to interview you!
- Complete a TestGorilla Assessment after initial interview is complete
- Provide documentation to show employment eligibility upon receipt of job offer.
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Backcountry Journeys
Connecting Passionate People To
​​​​​​​Exceptional Experiences.
​​​​​​​Exceptional Experiences.
Business Hours:
Mon-Fri, 8AM-4PM MT
​​​​​​​928-478-1521
adventure@backcountryjourneys.com
Mon-Fri, 8AM-4PM MT
​​​​​​​928-478-1521
adventure@backcountryjourneys.com
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